Where do you ship to?
We offer international shipping to all destinations. Via this website Réalisation par UK & Europe, orders can be shipped to addresses in the United Kingdom and Europe. For shipping to all other countries please complete your purchase at REALISATIONPAR.COM
How much is shipping?
Standard Shipping to the United Kingdom is £6.
Standard Shipping to the Ireland is £7.
Standard Shipping to European locations is charged at a flat rate of £12.
Plus free standard shipping on orders over £250.
HOW LONG DOES SHIPPING TAKE?
- UK: 1-2 business days
- Ireland: 2-3 Business days
- France, Germany, Netherlands, Luxemberg & Belgium: 2-4 business days
- Austria, Denmark & Spain: 3-4 business days
- Other European locations: 4-7 business days
- Refer to shipping timeframes at the checkout for more information on your destination.
- Please note, transit times may be effected due to BREXIT changes and Covid-19 handling issues.
- Please note, that our warehouse operates Monday to Friday. Any orders placed on the weekend, will be shipped the following Monday.
How long after placing my order will it be shipped?
UK orders placed online prior to 11:30am GMT, will be dispatched the same day. Please allow up to 1 working day from when placing your order for the warehouse to pick and pack your items for shipping. Orders placed over the weekend or on a public holiday will be packed and shipped the following day.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow up to 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is only changed to 'Shipped' after the package is already in transit.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: email@example.com
Which courier do you use?
- All our orders are shipped via a third party warehouse out of the United Kingdom. We use Royal Mail, DPD and DHL courier services for deliveries to major cities.
The UK: Royal Mail
European locations: DPD
Locations outside of the Euopean Union: DHL
You can track parcels via the Royal Mail, DPD or DHL websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you're having any problems tracking your order, please email our customer service team at firstname.lastname@example.org
Will I have to pay any taxes or duties?
Our warehouse ships orders directly from the United Kingdom. Orders shipped to the following locations have VAT already applied within the order total payable at the checkout. No extra taxes or charges will apply upon delivery to these locations: United Kingdom, Ireland, France, Denmark, Germany, Italy, Poland, Spain, Sweden, Norway, Netherlands.
Orders to the below locations will be shipped Delivery Duties Unpaid (DDU)
As of January 1st, 2021, due to changes implemented as a result of Brexit, orders to the below locations will now be shipped from our UK warehouse on a Delivery Duties Unpaid (DDU) method. This means that the customer will be responsible for the payment of taxes, duties or related charges. Orders to these locations will have VAT deducted from the order total at the checkout, once a delivery location been selected.
Orders shipped to the following locations will incur taxes and duties, payable by the customer upon delivery: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Austria, Bosnia, Russia, Switzerland.
Réalisation has no control over these charges and we cannot predict their amount. Réalisation does not cover or reimburse any fees charged by a third party. Please be aware of your local currency conversion rates when calculating the value of your order. Prices quoted on the website are in GBP.
Is VAT applied to my order total?
Orders to the following locations will be delivered on the Delivery Duties Unpaid (DDU) basis: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Austria, Bosnia, Russia, Serbia, Switzerland. VAT will not be charged via our website and the customer will be responsible for the payment of any taxes and duties on delivery.