IMPORTANT SHIPPING NOTE
We are grateful for your continued support and are pleased to advise that our warehouses are still fully operational at this time.
Please refer to shipping timeframes quoted at the checkout for estimated delivery to your destination. Please note, COVID-19 may affect delivery timeframes, or delay the receipt of tracking details from couriers. We will continue to provide updates as we receive them. We do ask that you keep a close eye on your tracking information for any updates issued.
Please note If you are located in Italy, France or Spain, our courier DPD is not currently offering pick up of parcels from collection points. Therefore, please note you must be available in person to receive your package at your shipping address upon delivery, or contact DPD to arrange a redelivery, should you miss the original delivery.
If your local courier is unable to deliver to your address due to restrictions in your area, please contact email@example.com and we will assist.
For more direct information about shipping please contact your selected courier as they will have real time updates:
Royal Mail: 08457950950
DHL: Please follow this link to find your countries DHL number: https://www.logistics.dhl/global-en/home/contact-us.html
Where do you ship to?
We offer international shipping to all destinations. Via this website orders can be shipped to addresses in the United Kingdom and Europe. For shipping to all other countries please complete your purchase at REALISATIONPAR.COM
How much is shipping?
Standard Shipping to the United Kingdom is £6.
Standard Shipping to the Ireland is £7.
Standard Shipping to European locations is charged at a flat rate of £12.
Plus free standard shipping on orders over £250.
Note: For customers shipping to locations outside of the UK & European Union, VAT will be deducted from the garment prices at the checkout, and not included in the final order total.
HOW LONG DOES SHIPPING TAKE?
- UK: 1-2 business days
- Ireland: 2-3 Business days
- France, Germany, Netherlands, Luxemberg & Belgium: 2-4 business days
- Austria, Denmark & Spain: 3-4 business days
- Other European locations: 4-7 business days
- Refer to shipping timeframes at the checkout for more information on your destination.
Please note, that our warehouse operates Monday to Friday. Any orders placed on the weekend, will be shipped the following Monday.
How long after placing my order will it be shipped?
UK orders placed online prior to 11:30am GMT, will be dispatched the same day. Please allow up to 1 working day from when placing your order for the warehouse to pick and pack your items for shipping. Orders placed over the weekend or on a public holiday will be packed and shipped the following day.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow up to 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is only changed to 'Shipped' after the package is already in transit.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: firstname.lastname@example.org
Which courier do you use?
- All our orders are shipped via a third party warehouse out of the United Kingdom. We use Royal Mail, DPD and DHL courier services for deliveries to major cities.
The UK: Royal Mail
European locations: DPD
Locations outside of the Euopean Union: DHL
You can track parcels via the Royal Mail, DPD or DHL websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you're having any problems tracking your order, please email our customer service team at email@example.com
Will I have to pay any taxes or duties?
Our main warehouse ships orders directly from the United Kingdom. Orders shipped to the United Kingdom, Ireland, Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Greece, Spain & Sweden, will have VAT applied within the total order value payable at the checkout. No extra taxes or charges will apply upon delivery.
Orders shipped to addresses outside of the European Union, including Switzerland, Russia, Norway, Serbia & Bosnia - do not include VAT in the order total, will be shipped on a Delivery Duties Unpaid (DDU) basis via DHL. The customer will be responsible for the payment of any VAT, custom duties taxes and related charges applicable to their order upon delivery. We have no control over these charges and we cannot predict their amount. Réalisation does not cover or reimburse any fees charged by a third party. Please be aware of your local currency conversion rates when calculating the value of your order. Prices quoted on the website are in GBP.