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Questions & Answers

WHERE CAN I PURCHASE RÉALISATION?

Réalisation garments are exclusively available here via our online store, and cannot be purchased from any other website or retailer.
For shipping to international addresses outside of the United Kingdom and Europe, please visit our international website: realisationpar.com
Shop Réalisation IRL (In Réal Life) at Harrods London, for a limited time, until October 2019. 

What currency do you charge?

All of our products on this website are charged in British Pounds (£GBP). Your credit card will be charged in £GBP and then converted to your local currency by your bank on your account statement. 

What payment methods do you accept?

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Google Pay is also now available for customers with registered accounts. 

Klarna, a Buy Now. Pay Later, payment option is now available for UK customers at the checkout. Shop now and get up to 30 days to pay for your order. Or you can choose an option to pay in 3 equal installments. No interest and no fees. For more information visit the Klarna website.

Unfortunately we cannot accept Amex cards.

How can I contact you?

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

WHAT SIZE SHOULD I ORDER?

We get it, sizing can be difficult, that’s why we’re here to help! Come chat on our online chat window or send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes under ‘View Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

WHERE DO YOU SHIP TO?

We offer global shipping to all destinations. However, purchases made via this website can only be shipped to locations within the United Kingdom and Europe. For shipping to all other locations worldwide please shop our international website: realisationpar.com 

WHERE ARE RÉALISATION PIECES MADE?

Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and all our prints are Réalisation original designs, with each print trademarked to our brand.

WHAT IS OUR RETURN POLICY?

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in the United Kingdom and Europe can now be sent to our Returns Centre located in the UK. See the Returns and Exchanges page for more information.

WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?

Definitely. We do not store any credit card details nor do we share your personal information with any third party.

WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

DO YOU OFFER GIFT CARDS?

Sorry, we don't yet offer gift cards.

WHY DID THE PRICE CHANGE AT THE CHECKOUT?

Our prices are displayed at the default price for the United Kingdom, which is inclusive of a VAT rate of 20%. Once you select your shipping destination at the checkout, please note that the total price of your cart and order, may vary slightly based on the VAT rate applicable to products in your destination country. You can review the total VAT charged in the order summary.

For any orders being sent to locations outside of the United Kingdom and European Union, VAT will be deducted off the total price at the checkout, once you select your shipping destination. Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DDU) basis, and the customer will be responsible for the payment of any taxes and duties on delivery.

WELCOME TO RÉALISATION UK & EUROPE

We sent you here from our International store.

Stay here

WELCOME TO RÉALISATION INTERNATIONAL

We sent you here from our UK & Europe store.

Stay here

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