Questions & Answers

Shop 25% off everything during our Mercury Retrograde Flash Sale. Use the code: MERCURY at the checkout to apply the 25% off discount to your order. Any purchases made using the MERCURY promo code are eligible for exchange or store credit only, no refunds. Promotion ends Saturday 19th June at 3pm, BST (UK), or 4pm CEST, (Europe).

Please note, the discount cannot be applied retrospectively to any orders made prior to the commencement of the promotional period, or after the promotion has ended. Orders cannot be changed or cancelled after the transaction has been processed online. Please check your order details carefully before placing your order.

All of our products on this website are charged in British Pounds (£GBP). Your credit card or chosen payment method will be charged in £GBP and then converted to your local currency by your bank on your account statement. 

Réalisation garments are exclusively available here via our online store, and cannot be purchased from any other website or retailer.
This website is for customers based in the United Kingdom.
For shipping to international addresses outside of the United Kingdom, please visit our international website: realisationpar.com or eu.realisationpar.com for shipping to Europe.

All of our products on this website are charged in British Pounds (£GBP). Your credit card or chosen payment method will be charged in £GBP and then converted to your local currency by your bank on your account statement. 

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Unfortunately we cannot accept Amex cards.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Google Pay is also now available for customers with registered accounts. 

Klarna, a Buy Now. Pay Later, payment option is now available for UK customers at the checkout. Shop now and get up to 30 days to pay for your order. Or you can choose an option to pay in 3 equal instalments. No interest and no fees. For more information visit the Klarna website.

 

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

You can also contact us via text message.

Text Us: +1 (424) 306 1590

Please note this number is a text message line only, and cannot accept voice calls. International text rates may apply.

We get it, sizing can be difficult, that’s why we’re here to help! Come chat on our online chat window or send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes under ‘View Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

We offer global shipping to all destinations. However, purchases made via this website can only be shipped to locations within the UNITED KINGDOM. For shipping to Europe please visit our European store eu.realisationpar.com or for international shipping to all other locations please shop our international website: realisationpar.com 

Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and all our prints are Réalisation original designs, with each print trademarked to our brand.

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in the United Kingdom and Europe can now be sent to our Returns Centre located in the UK. See the Returns and Exchanges page for more information.

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

Definitely. We do not store any credit card details nor do we share your personal information with any third party.

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

Don't know what to buy your dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.

Our e-Gift Vouchers are available to purchase online for any amount between £1 - £1000, and are redeemable for 1 year from purchase. Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.

Click here to purchase a gift voucher: uk.realisationpar.com/giftcertificates.php

Our prices are displayed at the default price for the UK, which is inclusive of a VAT rate of 20%. Once you select your shipping destination at the checkout, please note that the total price of your cart and order, may vary slightly based on the VAT rate applicable to products in your destination country. You can review the total VAT charged in the order summary.

If your selected location is a country to which we ship orders on a Delivery Duties unpaid method, then VAT will be deducted from the displayed price for final payment.

From January 1st 2021, due to changes as a result of Brexit, some European locations outside of the UK will have VAT deducted off the total price at the checkout. Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DDU) basis, and the customer will be responsible for the payment of any taxes and duties upon delivery.

Orders to the following locations will be delivered on the Delivery Duties Unpaid (DDU) basis: Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Slovakia, Slovenia, Austria, Bosnia, Russia, Serbia, Switzerland. From March 16th 2021, all European orders will be shipped direct from our European website eu.realisationpar.com and via our warehouse in the Netherlands.