Questions & Answers

Réalisation garments are exclusively available here via our online store and our official TMALL store for our Chinese customers. Réalisation Par garments cannot be purchased from any other online stores or retailers.
For shipping to international addresses outside of the United Kingdom, please visit our international website: realisationpar.com or eu.realisationpar.com for shipping to Europe.

All of our products on this website are charged in British Pounds (£GBP). Your credit card or chosen payment method will be charged in £GBP and then converted to your local currency by your bank on your account statement. 

We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.

Unfortunately we cannot accept Amex cards.

Apple Pay is available for customers completing their purchase via compatible Apple devices.

Google Pay is also now available for customers with registered accounts. 

Paypal Pay in 4 is available as a Buy Now, Pay Later option in 4 easy interest-free instalments.

Klarna, another Buy Now, Pay Later, payment option is now available for UK customers at the checkout. Shop now and get up to 30 days to pay for your order. Or you can choose an option to pay in 3 equal instalments. No interest and no fees. For more information visit the Klarna website.

 

You can contact us by sending an e-mail to talktomebaby@realisationpar.com and one of the customer service team will get back to you as soon as possible. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.

We get it, sizing can be difficult, that’s why we’re here to help! Send us an email at talktomebaby@realisationpar.com and we’ll help figure out the best size for you. On each product page you can find all the individual garment fit notes and measuring guide under ‘View Sizing Chart.’ Please keep in mind some of our dress styles are mini, and may not be suitable for customers over 5”9’.

We offer global shipping to all destinations. However, purchases made via this website can only be shipped to locations within the UNITED KINGDOM. For shipping to Europe please visit our European store eu.realisationpar.com or for international shipping to all other locations please shop our international website at realisationpar.com 

Réalisation pieces are designed in-house and then produced by our manufacturing teams in Nanjing, China. Silk has been a specialty fabric of this region for thousands of years and we work with experts in their field. We have a long term relationship with our production factory partners, and their teams are highly skilled and industry specialists. All of our silk pieces are made from 100% silk as it is a natural fibre which is lightweight and versatile, and our prints are Réalisation original designs with each print trademarked to our brand. Our Réal Merch collection is made using 100% cotton for comfort, breathability and ease of wear.

We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on full price purchases, provided the request is made within 14 days of receiving the package and meets our return policy. Purchases made during promotional periods are only available to exchange or return for store credit. All returns for customers in the United Kingdom can now be sent to our Returns Centre located in the UK. See the Returns and Exchanges page for more information.

We strive to ensure all items sold are of the highest standard and quality. However, if you have a concern with a faulty or damaged item, please contact us straight away at talktomebaby@realisationpar.com so we can review the matter.

Definitely. All payments processed through our website are made via secure payment gateways and any purchase made from either realisationpar.com, uk.realisationpar.com or eu.realisationpar.com are guaranteed to be authentic.

Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through to the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.

Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.

Don't know what to buy your Dreamgirl? We have you covered. Introducing Réalisation GIFT VOUCHERS.

Our e-Gift Vouchers are available to purchase online for any amount between £1 - £1000, and are redeemable for 1 year from purchase. Gift vouchers will be sent your giftee via email after you complete the transaction. Gift Vouchers are non-refundable. Any items purchased using a gift voucher can be exchanged or returned for store credit to be used at a later date.

Click HERE to purchase a gift voucher.