WHERE CAN I PURCHASE RÉALISATION?
For shipping to international addresses outside of the United Kingdom and Europe, please visit our international website: realisationpar.com
What currency do you charge?
What payment methods do you accept?
We accept Visa, MasterCard and Discover cards, via the Braintree checkout gateway, we also accept Paypal.
Apple Pay is available for customers completing their purchase via compatible Apple devices.
Google Pay is also now available for customers with registered accounts.
Klarna, a Buy Now. Pay Later, payment option is now available for UK customers at the checkout. Shop now and get up to 30 days to pay for your order. Or you can choose an option to pay in 3 equal installments. No interest and no fees. For more information visit the Klarna website.
Unfortunately we cannot accept Amex cards.
How can I contact you?
You can contact us by sending an e-mail to firstname.lastname@example.org and one of the customer service team will get back to you as soon as possible. Please allow up to 24 hours for a reply. Our customer service team is available online 6 days a week, Monday - Saturday, and work across different time zones, for our international customers. Any enquiries sent on a Sunday or public holiday will be responded to the following business day.
You can also contact us via text message.
Text Us: +1 (424) 306 1590
Please note this number is a text message line only, and cannot accept voice calls. International text rates may apply.
WHAT SIZE SHOULD I ORDER?
WHERE DO YOU SHIP TO?
We offer global shipping to all destinations. However, purchases made via this website can only be shipped to locations within the United Kingdom and Europe. For shipping to all other locations worldwide please shop our international website: realisationpar.com
WHERE ARE RÉALISATION PIECES MADE?
Réalisation pieces are designed by our international creative team then produced by our specialist factory team in China. All our garments are made from silk and all our prints are Réalisation original designs, with each print trademarked to our brand.
WHAT IS OUR RETURN POLICY?
We understand that sometimes things just don't work out, therefore, Réalisation will accept returns and exchanges on purchases, provided the request is made within 14 days of receiving the package and meets our return policy. All returns for customers in the United Kingdom and Europe can now be sent to our Returns Centre located in the UK. See the Returns and Exchanges page for more information.
WHAT IF THE ITEM I RECEIVED IS DAMAGED OR FAULTY?
IS IT SAFE TO ORDER FROM YOUR ONLINE STORE?
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
Once an order is submitted online, it cannot be changed or cancelled. As orders are placed online, they are sent through the the warehouse for packing, and once an order reaches the warehouse, we are unable to cancel it. Should you no longer want your purchase after placing the order, you will need to submit a return request and send the unwanted items back once the order has been received.
Réalisation cannot be held liable for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.
DO YOU OFFER GIFT CARDS?
WHY DID THE PRICE CHANGE AT THE CHECKOUT?
For any orders being sent to locations outside of the United Kingdom and European Union, VAT will be deducted off the total price at the checkout, once you select your shipping destination. Orders processed without VAT, will be shipped on a Delivery Duties Unpaid (DDU) basis, and the customer will be responsible for the payment of any taxes and duties on delivery.