Where do you ship to?
We offer international shipping to all destinations. Via this website orders can be shipped to addresses in the United Kingdom and Europe.
For shipping to all other countries please complete your purchase at REALISATIONPAR.COM
How much is shipping?
Standard Shipping to the United Kingdom is £6.
Standard Shipping to the Ireland is £7.
Standard Shipping to European locations is charged at a flat rate of £12.
Plus free standard shipping on orders over £250.
For customers shipping to locations outside of the European Union, VAT will be deducted from the prices at the checkout.
HOW LONG DOES SHIPPING TAKE?
- UK & Ireland: 2-3 business days
- France, Germany, Netherlands, Luxemberg & Belgium: 2-4 business days
- Austria, Denmark & Spain: 3-4 business days
- Other European locations: 4-7 business days
- Refer to shipping timeframes at the checkout for more information on your destination.
Please note that any orders placed after 1pm on Fridays will be shipped on Monday.
How long after placing my order will it be shipped?
Please allow 1-2 working days from when your order is first placed for the warehouse to pick and pack your order for shipping. Orders placed over the weekend or on a public holiday will be packed and shipped the following day.
Will I get a tracking number?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow up to 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays. Please note that any orders place after 1pm on a Friday will be shipped on Monday.
Please note: Your order status will be marked as 'Order Received' until tracking details have been supplied to us by the courier. Your order status is changed to 'Shipped' after the package is already in transit.
If you did not receive an email with tracking details or have questions, please feel free to contact us at: email@example.com
Which courier do you use?
- All our orders are shipped via a third party warehouse out of the United Kingdom. We predominately use Royal Mail, DPD and DHL for deliveries to major cities.
The UK & Ireland: Royal Mail
European locations: DPD
Locations outside of the Euopean Union: DHL
You can track parcels via the Royal Mail, DPD or DHL websites.
You can also use the Réalisation tracking page: http://realisationpar.aftership.com
If you're having any problems tracking your order, please email our customer service team at firstname.lastname@example.org
Will I have to pay any taxes or duties?
Our main warehouse ships orders directly from the United Kingdom. Orders shipped to the United Kingdom, Ireland, Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Netherlands, Poland, Spain & Sweden, will have VAT applied within the total order value payable at the checkout. No extra taxes or charges will apply upon delivery.
Orders shipped to addresses outside of the European Union, including Switzerland, Russia, Norway, Serbia & Bosnia - will be shipped on a Delivery Duties Unpaid (DDU) basis, and the customer will be responsible for the payment of any VAT, custom duties taxes and related charges upon delivery. We have no control over these charges and we cannot predict their amount. Réalisation does not cover or reimburse any fees charged by a third party. Please be aware of your local currency conversion rates when calculating the value of your order.